Difficult Conversations How to Discuss What Matters Most [eBook.pdf - Learning English Document]

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an under performing employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation 

· Start a conversation without defensiveness 

· Listen for the meaning of what is not said 

· Stay balanced in the face of attacks and accusations

· Move from emotion to productive problem solving

Download:

*** Link Google Drive *** (Click link below and waiting 3s, then Click "Get Link")

Difficult Conversations -pdf [www.vqminh.com]

Password open .rar: www.vqminh.com